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INTERNATIONAL PURCHASES
INTERNATIONAL PURCHASES . . . I am happy to ship to many countries. Email me your name and address, and I will let you know if I can help you. Please include your EXACT product selections. For instance, don't just say "I need an Ortlieb Handlebar Bag." Say "I need an Ultimate 5 Plus Medium Handlebar Bag with Map Case in RED." Postage cost varies greatly with package size, weight and value, so I need an accurate list of items before I can get you an accurate price quote. I will get back to you with a detailed price quote including the shipping/insurance total. I accept payment by PayPal in US Dollars, or International Money Orders in US Dollars. CUSTOMS FEES OR IMPORT DUTIES MUST BE PAID BY RECIPIENT. International Shipping will be by US Postal Service. I cannot write GIFT on your package, as I sign legal customs documents when I ship. I do not import regularly, and do not know how to figure import duties into the price. Please try and narrow your choices. If you ask me prices on 5 different combinations of items, I have to box 5 different packages to get package dimensions and weight, and I can easily spend over an hour doing a long price quote. If I have 5 international customers in a day doing multiple quotes, there just aren't enough hours in the day for me to do that, and keep up with my US customers. Please don't call and leave a message asking me to call back to an international phone number. I am only open from 9:00 AM until 6:00 PM, Mountain Time in Colorado. If I called back international customers, I would need to be available 24 hours a day, so again, email works best. It is OK to leave messages from Canada, as our phone systems and available hours are the same -- my toll free number does work from Canada. I am sorry, but I only speak English! I know, there are a lot of conditions for international purchases, but I really do welcome your order!
For customers from CANADA, AUSTRALIA, and NEW ZEALAND . . . I can accept MasterCard or Visa by phone, as well as PayPal or International Money Order. Please confirm your order by email before calling to make payment. It takes a bit of time to figure shipping costs, so if you call first I won't be able to complete your order while we are on the phone, and I'll need to get back to you after I figure your shipping costs. I will include my contact information and payment details in my reply to your emailed price quote. You are of course welcome to call if you simply have questions.